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Thursday, 2 August 2012

Our Customer satisfaction Survey

The Spicer Road Dental Practice is a member of Denplan Excel.

What does this mean for you?
This means that as a practice, the team at Spicer Road Dental Practice have achieved the high standards required to join the Denplan Excel Accreditation Programme, developed by Denplan. The programme helps dentists to develop better relationships with you, our patients, through good communication and improving your experience of coming to the dentist.
Denplan Excel is the first accreditation scheme to be approved by the Patient’s Association and was developed as a result of studies showing that patients who enjoy a good relationship and effective communication with their dentists are less anxious about examinations and treatment.
As a member of this groundbreaking scheme we are regularly monitored to see that we maintain these high standards. We first achieved Excel accreditation three years ago and  have been re-accredited twice since, most recently in July 2011.
We are delighted to achieve these high standards of patient care and see our Denplan Excel Accreditation as a badge to be worn with pride.

We recently undertook a patient survey and had the results returned to us in July. I thought I should show you some of the great feedback we've had from our patients. these comments have been transcribed exactly as written by patients. Only obvious spelling and punctuation errors have been corrected.

"Convenient, competent and comfortable"

"Very helpful, friendly all round good guys"

"In spite of my age(86) I am always treated with friendliness and respect"

"Accessibility and availability: feeling of confidence and trust"

"Friendly reception,spacious clean waiting area.Competent dentist, appointments on time. relaxing environment"

"Friendly dentist, nurse and hygienist. Cleanliness is wonderful"

"I like my dentist, very skilled. Appreciate the text reminders"

"My dentist is fantastic. He takes time with me and talks with me about dental problems no other practice dentist does this"

"Very local and always able to get an appointment at short notice. Friendly staff"

"Prompt on time appointments. Friendliness of reception staff"

Its great for the team at Spicer Road Dental Practice to be shown such great appreciation by our patients and we would like to thank those that replied to the survey for their comments.

If you would like to join the practice, why not contact our reception team on 01392 272408 or visit or practice website for more information about us.

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